Your pharmacy may have received NCPDP Reject 65 (Patient is Not Covered) when attempting to process some Google member claims from Jan. 1, 2015 through Jan. 5, 2015.
The issue causing this reject has been corrected.
If you received reject 65 on a Google member claim from Jan.1 through Jan. 5, 2015, please reprocess the claim. Eligibility has been updated and these claims should now process correctly.
Please download the PDF file listed below for details.