OptumRx will be performing scheduled
maintenance to our claim processing system on
Saturday, December 17 from 9:00p.m. (PT) until
5:00 a.m. (PT) December 18. Actual maintenance
time required for this outage may be reduced, at
which point OptumRx will resume processing
claims and other functions earlier.
Pharmacies will be unable to process claims
during the scheduled outage. The Pharmacy
Help Desk will not be able to answer eligibility or
benefit questions during this down time. We
apologize for any inconvenience this may cause.
TO REDUCE PROCESSING ERRORS, PLEASE CONFIRM THE INFORMATION ON MEMBER’S ID
CARD PRIOR TO SUBMITTING PRESCRIPTION CLAIMS.
Should you have any questions or require assistance, please contact the OptumRx Help Desk,
24 hours a day, 7 days a week:
OptumRx Help Desk phone numbers:
1-800-797-9791
1-888-848-3375