OptumRx will be performing scheduled maintenance
to our claim processing system beginning Saturday,
August 26 from 9:00 PM PT until Sunday August 27
4:00 AM PT. Actual maintenance time required for this
outage may be reduced, at which point OptumRx will
resume processing claims and other functions earlier.
Pharmacies will be unable to process claims during
the scheduled outage. The Pharmacy Help Desk will
not be able to answer eligibility or benefit questions
during this down time. We apologize for any
inconvenience this may cause.
TO REDUCE PROCESSING ERRORS, PLEASE CONFIRM THE INFORMATION ON MEMBER’S ID
CARD PRIOR TO SUBMITTING PRESCRIPTION CLAIMS.
Should you have any questions or require assistance, please contact the OptumRx Help Desk,
24 hours a day, 7 days a week:
OptumRx Help Desk phone numbers:
1-800-797-9791
1-888-848-3375