Participating Pharmacies may be experiencing claim rejections when trying to process claims for Covered Persons of Florida Blue.

Action Required:

Eligibility for these Covered Persons has been updated. Any claim rejections received by Participating Pharmacies can now be resubmitted.

Please communicate this information to your pharmacies to prevent further disruption of service for these Covered Persons. We apologize for any inconvenience to our Participating Pharmacies and Florida Blue Covered Persons.

If you have any questions regarding claims processing, please call the Prime Contact Center at 800.821.4795.

Sincerely,

Pharmacy Network Management

Prime Therapeutics LLC