Express Scripts: Emergency Override for ‘Refill Too Soon’

Part D and Medicare Advantage plans only

Author: Angie Shirley/Friday, August 28, 2015/Categories: APCI Choice

The governor of Florida has issued a State of Emergency for the entire state due Tropical Storm Erika.

 

Due to this issuance, Express Scripts has implemented Emergency Refill Too Soon procedures in the state of Florida for Part D and Medicare Advantage plans.   

 

Effective immediately, if a patient from the disaster area attempts to fill a prescription for lost or damaged medication resulting from the disaster, and the claim rejects with a NCPDP reject 79 (Refill Too Soon), the pharmacy should enter override code 91100000001 in NCPDP vD.0 field 462-EV “Prior Auth Number Submitted.” 

 

This override code should be used to process claims only for affected Part D and Medicare Advantage members in the state of Florida through September 27, 2015.

 

Pharmacies should contact the Pharmacy Help Desk at 800.824.0898 or 800.922.1557 for additional assistance in overriding RTS rejects. 


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