OptumRx will be performing scheduled maintenance to our claim processing system on Saturday, November 19 from 9:00p.m. (PT) until 5:00 a.m. (PT) Sunday, November 20. Actual maintenance time required for this outage may be reduced, at which point OptumRx will resume processing claims and other functions earlier.

Pharmacies will be unable to process claims during the scheduled outage. The Pharmacy Help Desk will not be able to answer eligibility or benefit questions during this down time. We apologize for any inconvenience this may cause.

TO REDUCE PROCESSING ERRORS, PLEASE CONFIRM THE INFORMATION ON MEMBER’S ID CARD PRIOR TO SUBMITTING PRESCRIPTION CLAIMS.

Should you have any questions or require assistance, please contact the OptumRx Help Desk, 24 hours a day, 7 days a week:

OptumRx Help Desk phone numbers:

1-800-797-9791

Dear Valued Provider,

Due to system maintenance at Prime Therapeutics, our claims processing system will be unavailable for claims adjudication during the time frame listed below.

Saturday September 24, 2016 11:00 p.m. to Sunday September 25, 2016 5:00 a.m. (Central Time)

During this downtime, claims will not be processed.  Please communicate this information to your pharmacies.

Due to system maintenance at Prime Therapeutics, our claims processing system will be unavailable for claims adjudication during the time frame listed below.