OptumRx will be performing scheduled maintenance to our claim processing system beginning Friday, May 19 from 11:00PM PT until Saturday May 20 1:00AM PT.

OptumRx will be performing un-scheduled maintenance to our claim processing system on Thursday, December 29 from 11:00p.m. (PT) until 12:00 a.m. (PT) December 30. Actual maintenance time required for this outage may be reduced, at which point OptumRx will resume processing claims and other functions earlier.

Pharmacies will be unable to process claims during the scheduled outage. The Pharmacy Help Desk will not be able to answer eligibility or benefit questions during this down time. We apologize for any inconvenience this may cause.

OptumRx will be performing scheduled maintenance to our claim processing system on Saturday, December 17 from 9:00p.m. (PT) until 5:00 a.m. (PT) December 18. Actual maintenance time required for this outage may be reduced, at which point OptumRx will resume processing claims and other functions earlier.

Pharmacies will be unable to process claims during the scheduled outage. The Pharmacy Help Desk will not be able to answer eligibility or benefit questions during this down time. We apologize for any inconvenience this may cause.

OptumRx will be performing scheduled maintenance to our claim processing system on Saturday, November 19 from 9:00p.m. (PT) until 5:00 a.m. (PT) Sunday, November 20. Actual maintenance time required for this outage may be reduced, at which point OptumRx will resume processing claims and other functions earlier.

Pharmacies will be unable to process claims during the scheduled outage. The Pharmacy Help Desk will not be able to answer eligibility or benefit questions during this down time. We apologize for any inconvenience this may cause.

TO REDUCE PROCESSING ERRORS, PLEASE CONFIRM THE INFORMATION ON MEMBER’S ID CARD PRIOR TO SUBMITTING PRESCRIPTION CLAIMS.

Should you have any questions or require assistance, please contact the OptumRx Help Desk, 24 hours a day, 7 days a week:

OptumRx Help Desk phone numbers:

1-800-797-9791