On Friday, January 22nd, Change Healthcare made a difficult decision to ‘pause’ the migration of the SelectRx claims adjudication application due to circumstances beyond our control. Over the last few days, we have taken steps to address and mitigate what was beyond our control and reschedule the migration of SelectRx for the weekend of February 5, 2016.   That being said, the system will be unavailable Friday, February 5th  beginning at 11:50 pm EASTERN and is anticipated to be returned online late morning on Saturday, February 6th.   During this time, pharmacy will receive the following rejection response from Change Healthcare’s switch.             ERX03: Connection to Payer Down     For your convenience I’ve attached a list of BINS that will be impacted during our down time.   We appreciate your patience!

Change Healthcare (formerly Emdeon) will be conducting system maintenance on the SelectRx claims adjudication application the weekend of January 22, 2016.  The system will be unavailable Friday, January 22nd beginning at 11:50 pm EASTERN and is anticipated to be returned online late morning on Saturday, January 23rd.   During this time, pharmacy will receive the following rejection response from Change Healthcare’s switch.             ERX03: Connection to Payer Down     We appreciate your patience during this time!

Due to system maintenance at Prime Therapeutics, our claims processing system will be unavailable for claims adjudication during the time frame listed below:

Saturday February 21, 2015 11:00 p.m. to Sunday February 22, 2015 3:00 a.m. (Central Time)    

During this downtime, claims will not be processed. 

If you have any questions regarding processing claims, please call the Prime Contact Center at 800.821.4795.