Health New England (HNE) continues to serve more than 64,000 MassHealth (Medicaid) Members It has come to the attention of Health New England that there is a misunderstanding in the pharmacy community regarding Health New England’s coverage for MassHealth patients. HNE still offers its Be Healthy™ plan and continues to serve the MassHealth population in Western Massachusetts. Although they will no longer cover CarePlus members (rating categories 9 and 10) as of February 1, they continue to offer the Be Healthy™ plan to traditional MassHealth members (rating categories 1 and 2). After February 1, HNE will still serve over 64,000 MassHealth members in Hampden, Franklin, Hampshire and Berkshire counties. We encourage you to reassure any of your patients that express concerns that HNE continues to offer its Be Healthy™ plan for traditional MassHealth members. If you have any questions, please contact our Member Services team, Monday through Friday from 8:00 a.m. to 6:00 p.m. at (800) 786-9999. We would be happy to help. Sincerely, Andrew Colby, RPh, MBA Director of Pharmacy Services

See copy of the OptumRx Identification Card for Titus Regional Hospital members. NOTE: Rx ID number is the Employee’s SSN with no person code required.

This is a reminder that the UnitedHealthcare® Pharmacy Help Desk (PHD) is solely for use by our network pharmacies when they need to contact UnitedHealthcare’s pharmacy benefit manager, OptumRx ™, to resolve prescription processing issues at the point of sale. The pharmacy help desk phone numbers should not be provided to UnitedHealthcare members. Doing so may increase hold times for pharmacies and could also delay resolution of a member’s questions or concerns. UnitedHealthcare members should call the Customer Service phone number on the back of their member identification (ID) card to have their questions and/or concerns addressed. Please refer to the OptumRx Pharmacy Manual if you have questions related to the use of the Pharmacy Help Desk.

On January 19, 2016 the U.S. Food and Drug Administration (FDA) announced that Abbott's Compounding Pharmacy is voluntarily recalling all unexpired lots of sterile compounded products due to concerns of lack of sterility assurance. All unexpired lots are subject to the recall. These include injectable medications, sterile solutions, eye drops, and eye ointments. All recalled products were distributed to patients, physician offices and clinics, and veterinarians within California