Due to system maintenance at Prime Therapeutics, our claims processing system will be unavailable for claims adjudication during the time frame listed below.

Please be alerted that beginning on October 21, 2016, at 11:00 p.m. CST until 11:45 p.m. CST OptumRx Administrative Services, LLC, will experience a Point of Sale Claims Processing Outage on a portion of our business. The outage is due to an OptumRx scheduled system enhancement. Please reprocess claims after 11:45 pm CST on October 21, 2016.

Due to this maintenance we would like to remind you that there may be a delay in the posting of your 835 files by 1-2 business days for the affected pay cycle.

OptumRx apologizes for any inconvenience this may cause. OptumRx strives to prevent system processing outages. Your assistance in servicing patients and resubmitting claims is greatly appreciated.

Dear Valued Provider,

Due to system maintenance at Prime Therapeutics, our claims processing system will be unavailable for claims adjudication during the time frame listed below.

Saturday September 24, 2016 11:00 p.m. to Sunday September 25, 2016 5:00 a.m. (Central Time)

During this downtime, claims will not be processed.  Please communicate this information to your pharmacies.

OptumRx will be performing scheduled maintenance to our claim processing system on Saturday, September 17 from 9:00p.m. (PT) until 5:00 a.m. (PT) Sunday, September 18. Actual maintenance time required for this outage may be reduced, at which point OptumRx will resume processing claims and other functions earlier.