ATTENTION PHARMACISTS:

URGENT FDA NOTICE: GlucaGen HypoKit (glucagon [rDNA origin] for injection)

by Novo Nordisk Inc: Recall - Detached Needles on Syringe

Novo Nordisk Inc. is recalling six batches of the GlucaGen HypoKit in the U.S. due to two customer complaints from the UK and Portugal involving detached needles on the syringe with Sterile Water for Injection (SWFI).

OptumRx will be performing scheduled maintenance to our claim processing system on Saturday, September 17 from 9:00p.m. (PT) until 5:00 a.m. (PT) Sunday, September 18. Actual maintenance time required for this outage may be reduced, at which point OptumRx will resume processing claims and other functions earlier.

Dear Valued Provider,

Dear Valued Provider,  

Due to system maintenance at Prime Therapeutics, our claims processing system will be unavailable for claims adjudication during the time frame listed below.  

Saturday September 17, 2016 11:00 p.m. to Sunday September 18, 2016 7:00 a.m. (Central Time)  

During this downtime, claims will not be processed.  Please communicate this information to your pharmacies.

If you have any questions regarding processing claims, please call the Prime Contact Center at 800.821.4795.  Prime's Contact Center is open 24 hours a day, 7 days a week.