This is a reminder that the UnitedHealthcare® Pharmacy Help Desk (PHD) is solely for use by our network pharmacies when they need to contact UnitedHealthcare’s pharmacy benefit manager, OptumRx®, to resolve prescription processing issues at the point of sale. The pharmacy help desk phone numbers should not be provided to UnitedHealthcare members. Doing so may increase hold times for pharmacies and could also delay resolution of a member’s questions or concerns. UnitedHealthcare members should call the Customer Service phone number on the back of their member identification (ID) card to have their questions and/or concerns addressed. Please refer to the OptumRx Pharmacy Manual if you have questions related to the use of the Pharmacy Help Desk. TO

Dear Pharmacy Provider: Effective February 1, 2016, all Sikorsky, a Lockheed Martin Company, Workers’ Compensation claims should be submitted to the following BIN/PCN combination below: For All Claims: Rx BIN: 010876 Rx PCN: CC Rx Submitted Group: CC4888 As always, please review the claimants ID card (sample below) and refer to the on-line adjudication system for applicable messaging, coverage and eligibility determinations.

Catamaran, an Optum Rx Company, would like to notify you of the Rx Group change for members of WECTEC. Please note: All members of WECTEC will receive a new member identification (ID) card as shownbelow. Please process prescriptions online using the WECTEC ID card information.

Health New England and Minuteman Health will no longer allow pharmacies to submit compounded medication claims with a clarification code of 8 (process for approved ingredients). When receiving a rejection on a specific ingredient, please check to see if this ingredient is on our compound exclusion list below. If it is a covered ingredient, please resubmit the claim with a different NDC number for the desired product.

This is a reminder of the requirement to provide the "Medicare Prescription Drug Coverage and Your Rights" form to Medicare Part D enrollees whose claims are not paid under the Medicare Part D benefit. MedImpact is using NCPDP standard reject/approval codes that inform pharmacies to provide the standard "Medicare Prescription Drug Coverage and Your Rights" form to Medicare Part D enrollees. In addition, there is another MedImpact message to further explain why the notice needs to be provided to the beneficiary.